At RAPBIN Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
Return Eligibility
You may request a return and refund within 30 days of receiving your item if:
- The product is damaged upon arrival
- The product is defective or unusable
- The product received is not the same as the model or description shown on our website
To be eligible for a return:
- The item should be unused and in its original condition where possible
- Original packaging and all included accessories should be returned
Important Return Instructions
- Please contact our customer service team to obtain the correct return address before sending any item back.
- Do not send items back to the original shipping address or business address, as this may result in your refund not being processed.
- Returns sent without prior authorization may not be accepted.
How to Request a Return
To initiate a return, please contact us at:
Email:sales@rapbinstore.com
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem
Our support team will review your request and provide detailed return instructions, including the correct return address.
Return Shipping Costs
- If the return is due to a product quality issue (damaged, defective, or incorrect item), we will cover the return shipping cost.
- If the return is due to customer reasons (e.g., item not wanted, wrong item ordered), the customer is responsible for the return shipping cost.
Return Shipping
- No restocking fees will be charged for any approved return.
- Once your return request is approved, we will guide you through the return process.
Refunds
- Refunds are issued after the returned item is received and inspected.
- Approved refunds will be processed within 5 business days.
- Refunds will be issued to the original payment method used at checkout.
Please note:
- The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Returnable Situations
Returns or refunds may not be approved if:
- The return request is made after 30 days from delivery
- The item shows signs of misuse, intentional damage, or alteration
Order Issues & Damaged Items
If your order arrives damaged or incorrect, please contact us as soon as possible. We will work quickly to resolve the issue and ensure a satisfactory solution.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: sales@rapbinstore.com